Update: Kudos To Microcenter Cambridge
| Live Automation | |
| Time | Item |
| 05 Sep 2008 11:26:22 AM | “monitor won’t switch on” was submitted by Giuseppe Taibi to the problem analysis engine. |
| 05 Sep 2008 11:26:22 AM | Phone Number set to xxx-xxx-xxxx | xxx.xxx.xxx.xxx. |
| 05 Sep 2008 11:26:22 AM | E-mail set to xxxxxx@xxxxxxxxxxxxxxxxxxxx. |
| 05 Sep 2008 11:26:22 AM | Serial # set to xxxxxxxxxxxxxxx. |
| 05 Sep 2008 11:26:22 AM | OS set to . |
| 05 Sep 2008 11:26:22 AM | System Type set to . |
| 05 Sep 2008 11:26:22 AM | Affected Part set to . |
| 05 Sep 2008 11:26:22 AM | Purchase Location set to MicroCenter. |
| 05 Sep 2008 11:26:22 AM | Product Model set to . |
| 05 Sep 2008 11:26:22 AM | Address 1 set to xxxxxxxxxxxxx. |
| 05 Sep 2008 11:26:22 AM | Address 2 set to . |
| 05 Sep 2008 11:26:22 AM | City set to Cambridge. |
| 05 Sep 2008 11:26:22 AM | State set to MA. |
| 05 Sep 2008 11:26:22 AM | ZIP set to XXXXX. |
| 05 Sep 2008 11:26:22 AM | Country set to USA. |
| 05 Sep 2008 11:26:22 AM | Date Purchased set to 5/8/2008. |
| 05 Sep 2008 11:26:22 AM | Giuseppe Taibi logged in. |
| 05 Sep 2008 11:26:26 AM | Connected to the server via Web Chat |
| 05 Sep 2008 11:26:26 AM | Giuseppe Taibi has been assigned to the Support queue. |
| 05 Sep 2008 11:26:28 AM | Giuseppe Taibi was added to the incident named Giuseppe Taibi by Ramond_GWER6564 |
| 05 Sep 2008 11:26:28 AM | Ramond_GWER6564 created an incident named Giuseppe Taibi. |
| 05 Sep 2008 11:26:35 AM | Ramond_GWER6564 says: Thank you for contacting technical support. My name and badge number are Ramond_GWER6564. Please hold while I review your issue. |
| 05 Sep 2008 11:26:55 AM | Ramond_GWER6564 says: Hi |
| 05 Sep 2008 11:26:57 AM | Ramond_GWER6564 says: Can I have the exact serial number and system model of your Gateway/eMachines system. I apologize I cannot pull out any information on the serial number that you providedThe serial number is Located at the Side of the tower 13-alphanumeric characters. It is in a form of a barcode. For laptops it is located at the bottom. |
| 05 Sep 2008 11:27:46 AM | Giuseppe Taibi says: this is an lcd monitor. the serial number is:XXXXXXXXXXXXX |
| 05 Sep 2008 11:28:05 AM | Giuseppe Taibi says: model number: hd2200 |
| 05 Sep 2008 11:28:05 AM | Ramond_GWER6564 says: Can I have the serial number of the desktop where it is connnected? |
| 05 Sep 2008 11:28:19 AM | Giuseppe Taibi says: it is connected to a macbook |
| 05 Sep 2008 11:29:07 AM | Ramond_GWER6564 says: Can I have the exact purchase date and location |
| 05 Sep 2008 11:29:40 AM | Giuseppe Taibi says: may XX 2008 at microcenter in cambridge, ma |
| 05 Sep 2008 11:30:11 AM | Giuseppe Taibi says: the salesman told me that there 1 year of warranty |
| 05 Sep 2008 11:30:48 AM | Ramond_GWER6564 says: May I know the exact problem |
| 05 Sep 2008 11:31:44 AM | Giuseppe Taibi says: I cannot switch on the monitor. It appears to be unresponsive. |
| 05 Sep 2008 11:32:03 AM | Giuseppe Taibi says: no front control light up |
| 05 Sep 2008 11:32:08 AM | Ramond_GWER6564 says: Can you tell me exactly when this started and describe any changes you made around that time? |
| 05 Sep 2008 11:33:09 AM | Giuseppe Taibi says: it started today. the last time that I used it was two months ago. |
| 05 Sep 2008 11:33:59 AM | Ramond_GWER6564 says: Please hold |
| 05 Sep 2008 11:34:08 AM | Giuseppe Taibi says: sure |
| 05 Sep 2008 11:40:43 AM | Ramond_GWER6564 says: Thank you for holding |
| 05 Sep 2008 11:40:51 AM | Ramond_GWER6564 says: I can setup a repair for your monitor |
| 05 Sep 2008 11:40:56 AM | Giuseppe Taibi says: ok |
| 05 Sep 2008 11:41:09 AM | Ramond_GWER6564 says: To begin the service process, I will need some information. Please provide me with the following: 1. Call Back number. 2. The best time to call you. 3. Detailed return address (Street Address, City, State, and Zip). |
| 05 Sep 2008 11:42:18 AM | Giuseppe Taibi says: is there anything that I can try before shipping it to service ? |
| 05 Sep 2008 11:43:29 AM | Ramond_GWER6564 says: Since the Monitor is unresponsive the Best option here is to send it in for service |
| 05 Sep 2008 11:44:10 AM | Giuseppe Taibi says: what is the expected turnaround time ? |
| 05 Sep 2008 11:44:17 AM | Ramond_GWER6564 says: 7-10 business days |
| 05 Sep 2008 11:45:23 AM | Giuseppe Taibi says: ok. 1. Call Back number –>> XXXXXXX. 2. The best time to call you –>> from 8am to 8pm. 3. Detailed return address (Street Address, City, State, and Zip). –>> XXXXXXXXXX, CAmbridge, MA XXXXXX |
| 05 Sep 2008 11:46:09 AM | Ramond_GWER6564 says: Thank you for the information. Please allow me a moment to setup service for you. |
| 05 Sep 2008 11:50:32 AM | Ramond_GWER6564 says: Thank you for holding |
| 05 Sep 2008 11:50:44 AM | Ramond_GWER6564 says: Your Service Request Number is 1-3RBSNP. |
| 05 Sep 2008 11:51:15 AM | Ramond_GWER6564 says: You will send it in to this address |
| 05 Sep 2008 11:51:16 AM | Ramond_GWER6564 says: Acer America Repair 1394 Eberhardt Rd. Temple, TX 76504 |
| 05 Sep 2008 11:51:22 AM | Giuseppe Taibi says: Are you going to send me a box and a shipping label ? |
| 05 Sep 2008 11:51:50 AM | Ramond_GWER6564 says: You will handle the Shipping Giuseppe |
| 05 Sep 2008 11:52:07 AM | Giuseppe Taibi says: Why? Why should I pay for shipping ? |
| 05 Sep 2008 11:52:36 AM | Giuseppe Taibi says: Other companies shave shipped me a box with a return shipping label. |
| 05 Sep 2008 11:52:52 AM | Ramond_GWER6564 says: This is our policy , We only handle the repair |
| 05 Sep 2008 11:53:04 AM | Giuseppe Taibi says: Well, this is an awful policy |
| 05 Sep 2008 11:53:11 AM | Giuseppe Taibi says: And unfair to the customer, too |
| 05 Sep 2008 11:53:44 AM | Ramond_GWER6564 says: To save your chat log, please click on the “View Live Log” button at the bottom left side of the chat window. It will open a chat log window. Please use the option to “Save log to disk”. Keep in mind you do not need a disk or cd. You can simply save the log to your system. |
| 05 Sep 2008 11:54:38 AM | Execution of Chat complete. |
| 05 Sep 2008 11:54:38 AM | Giuseppe Taibi left the incident named Giuseppe Taibi. |
| 05 Sep 2008 11:54:39 AM | Giuseppe Taibi logged out. |
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